Question 1

How quickly can we get started?

Accepted Answer

Once we’ve viewed the property, we aim to provide an offer within 24 hours. Contracts can be signed within 48 hours, and rent payments begin immediately.

Question 2

Who stays in the property?

Accepted Answer

Only corporate professionals, business travelers, and long-term relocating professionals. We do NOT allow party groups, students, or social housing tenants.

Question 3

Will my property be kept in good condition?

Accepted Answer

Absolutely. Unlike traditional lets, our properties are kept to a high-end standard, professionally cleaned multiple times per week, with regular inspections and routine maintenance.

Question 4

What types of properties do you manage?

Accepted Answer

We work with high quality 1-5 bed apartments and houses in prime locations that meet the needs of our corporate clients

Question 5

How does guaranteed rent work?

Accepted Answer

If we agree a fixed monthly rent with you, we pay that amount in line with the agreement. Your rent is not directly affected by how often the property is booked.

Question 6

Who is responsible for maintenance?

Accepted Answer

We take care of day-to-day issues and light maintenance. Larger repairs that remain the landlord’s responsibility will be discussed with you clearly.

Question 7

What happens if something gets damaged?

Accepted Answer

We regularly clean and check the property, which helps us spot issues early. If damage occurs, we assess the problem, deal with it appropriately and keep you informed.

Question 8

How long are your agreements?

Accepted Answer

Most of our agreements are around 3–5 years, depending on the property and what works for both sides.

Question 9

Is my property suitable?

Accepted Answer

Not every property will be the right fit. We look at the size, condition, location and demand in the area before deciding whether it is suitable.

Question 10

Do I still need to manage the property?

Accepted Answer

Very little. We handle the day-to-day management, including bookings, guest communication, cleaning and general property care.

Question 11

What happens if the property is empty?

Accepted Answer

If we have agreed a fixed-rent arrangement, you still receive the agreed rent in line with the contract, even during quieter periods.

Question 12

Do you furnish or improve the property?

Accepted Answer

Where needed, we may suggest furniture or small improvements to help present the property to a higher standard. Any changes will be discussed with you first.

Question 13

Are there any hidden fees?

Accepted Answer

No. We explain the costs, responsibilities and agreement clearly before anything is signed.

Question 14

Can estate agents work with Key & Home?

Accepted Answer

Yes. We are happy to work with estate agents who have landlords looking for an alternative to traditional letting.

Question 15

Will you take over my relationship with my landlord client?

Accepted Answer

No. We respect the relationship you already have with your landlord. Our aim is to work alongside you and provide an additional option for suitable properties.

Question 16

What happens when the agreement ends?

Accepted Answer

The handover process, notice periods and property condition are agreed from the start, so both sides know what to expect.

Question 17

How do I get started?

Accepted Answer

Send us your property details or book a call. We’ll review the property and location, then let you know whether it is suitable and explain the next steps.

Question 18

How often is the property cleaned?

Accepted Answer

The property is professionally cleaned between stays and as needed during longer bookings, helping us keep it well presented and regularly checked.

Question 19

How do you choose who stays in the property?

Accepted Answer

We focus on professional and work-related stays and use our booking and screening processes to help make sure the property is used appropriately.

Question 20

Can I still access my property?

Accepted Answer

Access arrangements will depend on the agreement and current bookings, but we can arrange access when needed with reasonable notice.

Question 21

What happens if there is an emergency at the property?

Accepted Answer

We handle day-to-day issues and respond to urgent problems as quickly as possible. If something requires the landlord’s involvement, we will contact you and explain what is needed.

Question 22

Will I be kept updated about my property?

Accepted Answer

Yes. We believe good communication is essential. If there is an important issue or anything that needs your attention, we will keep you informed.

Question 23

Do I need to provide furniture?

Accepted Answer

Not always. This will depend on the property and the arrangement. If furniture or improvements are needed, we will discuss this with you before moving forward.

Question 24

Can you take on a property that already has tenants?

Accepted Answer

Usually, the property would need to be available before we can begin operating it under our model. We can still review the property in advance and discuss future options with you.

Question 25

Do you work with landlords who own more than one property?

Accepted Answer

Yes. We are happy to work with landlords who have a single property or a larger portfolio, provided the properties are suitable for our model.

Question 26

Can you work with properties that need some improvement?

Accepted Answer

Potentially. If a property only needs minor improvements or furnishing, we can discuss what would be needed to bring it up to the right standard.

Question 27

What areas do you operate in?

Accepted Answer

We focus on areas where there is strong demand from professionals, contractors and business travellers. Send us the property details and we can assess the location.

Question 28

Why would I choose this instead of traditional letting?

Accepted Answer

Some landlords prefer our model because it can offer more predictable rent, less day-to-day involvement and a more hands-off approach to managing the property.

Question 29

What information do you need from me?

Accepted Answer

Usually, we will need the property address, number of bedrooms, current condition, expected rent and a few photos so we can carry out an initial assessment.

Question 30

Is there any obligation after I send my property details?

Accepted Answer

No. We can review your property and explain the opportunity before you decide whether you want to move forward.

Question 31

How quickly will I know if my property is suitable?

Accepted Answer

Once we have the key property details, we can review the location, condition and demand and then discuss the next steps with you.

Question 32

Who pays the utility bills?

Accepted Answer

This depends on the agreement. We will clearly explain which costs are covered by Key & Home and which remain the landlord’s responsibility before the agreement begins.

Question 33

What if a neighbour raises a concern?

Accepted Answer

We take neighbour relationships seriously. If a concern is raised, we investigate it and deal with the issue as quickly and professionally as possible.

Question 34

Do you allow parties or events?

Accepted Answer

No. Our properties are intended for professional and work-related stays, not parties or events.

Question 35

Are smoking or pets allowed?

Accepted Answer

This depends on the rules agreed for the property. Any restrictions are clearly communicated to guests.

Question 36

How long do guests normally stay?

Accepted Answer

Stay lengths vary depending on demand, but our focus is on professional, contractor and relocation bookings rather than party or leisure-led stays.

Question 37

Can I use Key & Home for only one property?

Accepted Answer

Yes. You do not need a large portfolio to work with us. We are happy to assess individual properties as well as larger portfolios.

Question 38

Can I refer another landlord to you?

Accepted Answer

Yes. We are happy to speak with landlords who may be looking for a more hands-off alternative to traditional letting.

Question 39

Can agents introduce properties without losing their client relationship?

Accepted Answer

Yes. We aim to work alongside agents and respect the relationship they already have with their landlord clients.

Question 40

What happens if Key & Home decides a property is not suitable?

Accepted Answer

We will be open about the reasons. It may simply be the location, property type, condition or level of local demand rather than anything being wrong with the property.

Question 41

Who pays the council tax?

Accepted Answer

This will depend on the property and the structure of the agreement. Responsibilities will be clearly set out before you sign.

FAQs